Change Navigators

Enterprise Transformation  /  ERP

ERP transformation

Go-live isn’t the finish line. Neither is adoption. ROI is.

ERP programs rarely fail on the day the system switches on. They lose value in the months after. Sometimes people work around the new system. Sometimes they use it every day and use it wrong, and the errors, rework, and lost dollars never show up in a usage report. Adoption tells one story. The real question is whether you are getting the return on the investment you funded.

Start with a Risk Scan Check your program
GO-LIVE Value at risk PlanDesignBuild & testCutoverStabilizeOptimize Return on investment
Business caseTypical pathWith adoption assuranceIllustrative only. The shape is common across ERP programs; your numbers will be your own.

Platform-agnostic adoption work alongside your system integrator on

  • SAP S/4HANA
  • Workday
  • Oracle Cloud ERP

What it looks like

The dashboard was green. The money wasn’t.

It is sixty days after go-live. The usage dashboard is green. Everyone is logging in, transactions are flowing, and the steering committee is ready to call it a success.

Then you walk the floor. Invoices are keyed in the old sequence and corrected later by hand. Approvals move by email because nobody trusts the workflow yet. Finance rebuilds the month-end report in a spreadsheet, again. No one is resisting. People are doing their best with a system they were trained on but never shown how to do their actual job in.

Every one of those workarounds costs money. None of it shows up in a usage report.

That is the moment we are built for. We trace the friction back to the specific roles whose work changed without anyone showing them how, fix it where the work actually happens, and tie the measures to the benefits in your business case. Leaders stop asking whether people logged in and start seeing whether the return is showing up.

A composite of the patterns we see after ERP go-lives, not a single client engagement.

Where ERP value leaks

Six moments where adoption is won or lost.

Select a phase to see what typically goes wrong and what we do about it.

Phase 1 of 6

Plan & mobilize

Before design starts

Where value leaks

Success is defined as on time and on budget. Adoption has no owner, no measure, and no line in the budget.

What we do

Define adoption outcomes next to the technical milestones, name accountable business owners, and baseline readiness by function before the first workshop.

What we make visible

The return your status report leaves out.

Your system integrator tracks build, test, and defects. We track whether people are ready, working in the new system correctly, and producing the results the business case promised.

Workforce readiness

Role impacts, readiness by function, and whether leaders and managers are prepared to guide the change.

Adoption in the work

Whether people are working correctly in the new system, including proficiency, workarounds, errors, rework, and cycle time.

Value realization

Which business-case benefits are showing up, where value is leaking, and who owns reinforcement and sustainment after go-live.

Quick self-check

Does any of this sound familiar?

Tick what is true for your program. Nothing is sent anywhere; it is just a gut check.

0 of 6

Tick any statement that fits your program.

Take the Adoption Snapshot

Where to start

The right entry point depends on where you are.

Recommended: Transformation Adoption Assurance Blueprint

Build adoption into the plan from day one.

The best time to plan for adoption is before the first design workshop. An 8-week Blueprint with an embedded diagnostic gives you the adoption plan, owners, and measures to run alongside the technical plan.

  • Adoption outcomes tied to the business case
  • Role impact approach and owners
  • A readiness baseline by function
See the Blueprint

Experience

We have sat in the war room.

Change Navigators is led by Pamela R. Fleming, Founder and CEO, a U.S. Army veteran and Prosci Certified Change Practitioner with more than 20 years of enterprise change leadership across energy, healthcare, education, and engineering and construction.

About Change Navigators
$125MGlobal SAP transformation experience
$800MTransformation portfolio experience
$500MEnterprise EHR transformation experience
20+Years of enterprise change leadership

Next step

Planning a transformation, or already in one?

Start with the complimentary Snapshot, or book a 30-minute call to talk through where your program is and where your return may be at risk.

Take the Adoption Snapshot Book a 30-minute call