Change Navigators

Enterprise transformation

Complex transformation. One people-centered approach.

Change Navigators helps organizations navigate enterprise transformation across technology, healthcare, AI-enabled work, organizational change, process redesign, and leadership readiness, with adoption assurance built into the work from the start. Adoption tells part of the story. Return on investment tells the rest.

Take the Adoption Snapshot See where we work
  • $34BMerger and acquisition change leadership, Eastern Hemisphere
  • $800MTransformation portfolio experience
  • $500MEnterprise EHR transformation experience
  • $125MGlobal SAP transformation experience
  • 20+Years of enterprise change leadership

Where we work

Transformation takes many forms.

The technology may change. The operating model may change. The workforce may change. The core question remains the same: are people ready, able, and supported to adopt what comes next, and is it delivering the return you invested in?

ERP

ERP Transformation

SAP S/4HANA, Workday, Oracle Cloud

SAP S/4HANA, Workday, and Oracle Cloud transformations where adoption, role clarity, readiness, and value realization matter. The system goes live on schedule. Then people route around it with spreadsheets, side emails, and old habits, and the business case erodes one workaround at a time.

Where adoption breaks down
Role impacts surface late, training arrives as a single event, and hypercare counts tickets instead of behavior.
What we make visible
Role impact, readiness by function, manager readiness, and whether the business case benefits are actually showing up after go-live.
Explore ERP Transformation
EHRHealthcare & EHR TransformationEpic, Oracle Health / Cerner, clinical workflow

Epic, Oracle Health/Cerner, and clinical workflow changes that require leaders, clinicians, and operational teams to move together.

Where adoption breaks down

Clinicians absorb the change in the middle of patient care. Documentation burden and workarounds show up on the units long before they show up in a status report.

What we make visible

Workflow impact by role and unit, physician and super-user readiness, and adoption signals through go-live and sustainment.

Talk with us about your program
AIAI Adoption & AI-Enabled WorkMicrosoft Copilot, enterprise AI, role redesign

Enterprise AI, Microsoft Copilot, role redesign, and new ways of working where adoption needs to be practical, responsible, and measurable.

Where adoption breaks down

Licenses go out and usage stays flat. People are unsure what is allowed, what is expected of them, and whether their role is quietly changing.

What we make visible

Use cases by role, clarity on guardrails, manager coaching, and measures that connect usage to real value.

Talk with us about your program
ORGOrganizational TransformationRestructuring, operating model, workforce transitions

Restructuring, operating-model shifts, and workforce transitions that depend on clarity, trust, and leader alignment. Our Snapshot includes a dedicated restructuring set for this work.

Where adoption breaks down

Trust drops and strong performers leave before the new structure settles. Decision rights stay blurry and work falls between the boxes.

What we make visible

Impacted-group mapping, leader messaging rhythm, transition support, and early signals of retention risk.

Talk with us about your program
OPSProcess TransformationProcess redesign, shared services, operational efficiency

Process redesign, shared services, and operational efficiency initiatives that only create value when new ways of working actually stick.

Where adoption breaks down

The new process exists on paper while the old one keeps running in practice. Handoffs break where teams meet.

What we make visible

Process adoption measures, handoff points, clear ownership, and reinforcement built into the operating rhythm.

Talk with us about your program
LDRLeadership & Manager ReadinessLeader and manager development, change capability

Leader and manager capability that strengthens sponsorship, communication, coaching, and sustained adoption.

Where adoption breaks down

Managers are asked to lead a change they were never briefed on or equipped for, so their teams take their cue from the hesitation.

What we make visible

Sponsor roadmaps, manager readiness, coaching, and change capability that stays after the program ends.

Talk with us about your program

The constant

The same five conditions, in every program.

Whether you are moving to S/4HANA or reorganizing a service line, these five conditions decide whether the return shows up after launch. They are the backbone of our Transformation Adoption Snapshot, Risk Scan, and Blueprint, so what you learn in one carries straight into the next.

Score your program on all five

01

Leadership & Purpose

Do leaders share a clear outcome, visible sponsorship, and decision discipline?

A sponsor who can name the business result, clear their path, and hold leaders to follow-through.

02

Workflow & Role Clarity

Is the future state clear enough for people to know how work will change?

Workflows, handoffs, and decision rights defined well enough that every affected role knows what starts, stops, and changes.

03

Workforce Trust & Readiness

Do people understand the change, feel heard, and have credible local support?

Managers and trusted influencers engaged early, and feedback that visibly changes what happens next.

04

Enablement & Support

Are people equipped to perform differently, not simply trained?

Role-specific, practice-based learning, coached managers, and clear support before and after go-live.

05

Measurement & Sustainment

Will leaders know whether it is working, and paying off?

Measures beyond attendance and logins: behavior, proficiency, and the business outcomes the investment was meant to deliver.

How engagements run

A proven path from insight to sustained impact.

Organizations can enter at the point that best fits their transformation stage and level of risk.

  1. 01

    Complimentary

    Transformation Adoption Snapshot

    A quick self-assessment that shows where adoption risk may be emerging.

  2. 02

    7 to 10 days

    Executive Adoption Risk Scan

    A focused diagnostic that gives leaders evidence about where adoption risk is concentrated.

  3. 03

    6 to 8 weeks

    Transformation Adoption Assurance Blueprint

    A deeper assessment and actionable adoption plan across all five Snapshot conditions, tied to the realities of your transformation.

  4. 04

    Ongoing

    Fractional Adoption Assurance Office

    Ongoing senior oversight, governance, and adoption evidence that protect value realization until the return shows up.

  5. 05

    As needed

    Enterprise Delivery Team

    Embedded change practitioners who extend your capacity and execute the roadmap within the Change Navigators assurance framework.

Next step

Planning a transformation, or already in one?

Start with the complimentary Snapshot, or book a 30-minute call to talk through where your program is and where your return may be at risk.

Take the Adoption Snapshot Book a 30-minute call